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General Answers

When should I submit a request as a public information request?

You should submit a public information request when you are seeking responsive documents that are already in creation. Requests should be for documents or other information that already exist and are owned by or otherwise in DIR's possession. Under the Texas Public Information Act, DIR is not required to answer questions, perform legal research, or comply with a continuing request to supply information on a periodic basis as such information is prepared in the future.  In addition, DIR is not required to create new documents to answer questions.

If you are not requesting documents, please submit your request through DIR's general inquiries contact form, or please call 1.855.ASK.DIR1 (1.855.275.3471). 

If you are with the media and requesting information that does not include public records, please contact DIR Public Affairs.


General Answers

If you prefer to fax, mail, or hand deliver your Public Information request, please use the below contact information:

Fax: 512-475-4759

DIR Physical Address:

300 West 15th St., Suite 1300 Austin, TX 78701

DIR Mailing Address:

P.O. Box 13564 Austin, TX 78711-3564